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Check out our Shipping & Returns information

Shipping & Returns

Returns Policy

At, we are confident that we supply the highest quality products, however if you’re unhappy with any product you purchase from us, please follow the advice below.

Faulty products
If you receive a faulty product:

we’ll provide you with a full refund or exchange
we’ll reimburse the delivery charge you paid to receive the item
we’ll cover the cost of returning the product
We can arrange to collect the item from you but you must inform us of the fault within five working days of the product being delivered. If you fail to do so, we’ll be unable to commit to any of the above.

Please note: we can only issue a refund once the product has been returned and confirmed to be faulty. If the product is found to be without fault, you’ll be charged a 10% administration fee of the price you paid for the item as well as the cost of postage and packaging.

Please contact us and we will send you the full details for returning your order.

Please enclose a letter citing the reason for the return and ensure that the package is wrapped securely. For your own protection, we recommend that you use a recorded delivery service. For faulty goods please include a full description of the defect.

Contact us
If you have any queries regarding our returns policy, please don’t hesitate to contact us.

Recorded Delivery
All orders sent by are sent via recorded delivery.

Missing, incomplete or damaged orders
If your order hasn’t arrived, arrives incomplete, or is damaged, please contact us straight away explaining what the problem is.
Please note that all packing is done under CCTV inside our warehouse for proof of packing.


Free UK Mainland Delivery on Orders Over £50

Orders over £50 for delivery to the UK Mainland shipping zone will qualify for FREE next day delivery!

We endeavour to dispatch all orders same day, please allow up to 3 working days for delivery. All orders received after 14.30 will be processed the next day.

We offer the following delivery services:

•  Next Day Delivery to UK Mainland: £5.82 (+VAT)
•  Delivery to Scottish Highlands: £6.20 (+VAT)
•  Delivery to the Channel Islands: £39.56 (+VAT)
•  Delivery to Northern Island, Isle of Man or Isle of Scilly: £21.24 (+VAT)

Please note if requests are made for deliveries to be left unattended we cannot be held responsible for any loss of parcels.